Shipping policy

Shipping & Delivery Policy

Last Updated: July 16, 2026

Thank you for shopping with OfficeMellow.

This Shipping & Delivery Policy explains how orders placed through OfficeMellow are processed, shipped, tracked, and delivered.

OfficeMellow offers home office furniture, office electronics, workspace accessories, and office lighting. Because products may vary significantly in size, weight, warehouse location, and delivery requirements, shipping methods and delivery times may differ between products.

This policy applies to eligible orders placed directly through officemellow.us.

1. Order Processing

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding public holidays.

Order processing may include:

  • Payment verification

  • Address verification

  • Inventory confirmation

  • Product preparation

  • Packaging

  • Warehouse transfer

  • Carrier assignment

During holidays, promotional periods, severe weather, unusually high order volume, or inventory verification delays, processing may require up to 5 business days or longer in exceptional circumstances.

Processing time is separate from transit time. Estimated delivery periods begin after an order has been processed and transferred to the shipping carrier.

Placing an order does not guarantee immediate shipment. If a product becomes unavailable or cannot be shipped within the expected period, we will contact the customer with the available options.

2. Order Confirmation

After an order is successfully placed, customers will generally receive an order confirmation email at the email address entered during checkout.

The order confirmation email confirms that we have received the order. It does not necessarily confirm that inventory has been allocated or that the order has been shipped.

Customers are responsible for reviewing the order confirmation and promptly notifying OfficeMellow of any error involving:

  • Product selection

  • Quantity

  • Shipping address

  • Contact information

  • Billing information

A separate shipping confirmation email will generally be sent after the order or part of the order has been dispatched.

3. Shipping Fee

OfficeMellow charges a flat shipping fee of:

$6.90 per order

The shipping fee will be displayed during checkout before the order is submitted.

The flat shipping fee applies to eligible standard orders unless a different charge, delivery restriction, or special delivery arrangement is clearly disclosed before purchase.

Customers will not be charged an additional standard shipping fee solely because an order is divided into multiple shipments.

Original shipping charges are generally non-refundable after an order has been shipped, except when:

  • OfficeMellow shipped an incorrect product

  • A product is verified as damaged or defective upon delivery

  • The order is cancelled before shipment

  • A refund of the shipping charge is required by applicable law

  • OfficeMellow otherwise agrees to refund the charge in writing

Additional charges resulting from an incorrect address, refused delivery, failed delivery attempt, unclaimed package, special delivery request, or customer-requested reshipment may be the customer’s responsibility where permitted by law.

4. Estimated Delivery Times

Estimated delivery times after shipment are generally:

United States: 5–10 business days

International destinations where available: 10–20 business days

These estimates are not guaranteed delivery dates unless a guaranteed delivery service is expressly identified as such during checkout.

The total time between ordering and delivery consists of both:

  • Order processing time

  • Shipping transit time

Certain furniture, oversized products, heavy products, products shipped in multiple boxes, or products requiring specialized carrier handling may take longer to deliver.

Any product-specific delivery estimate displayed on the applicable product page, order confirmation, checkout page, or shipping notification should be reviewed together with this policy.

Delivery estimates may be affected by:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Seasonal shipping volume

  • Transportation disruptions

  • Warehouse processing

  • Inventory transfers

  • Remote delivery locations

  • Customs inspections

  • Import procedures

  • Government restrictions

  • Incorrect or incomplete addresses

  • Events outside the reasonable control of OfficeMellow

OfficeMellow does not guarantee that an order will arrive by a particular event, holiday, appointment, installation date, business opening, or other deadline unless that guarantee is expressly provided in writing.

Customers should not schedule contractors, installers, movers, office closures, or other services until all required products and components have been received and inspected.

5. Shipping Delays

OfficeMellow makes reasonable efforts to ship orders within the period stated on the product page, checkout page, order confirmation, or this policy.

If we determine that an order cannot be shipped within the applicable expected shipment period, we may contact the customer with:

  • Notice of the delay

  • A revised estimated shipment date

  • The option to accept the delay

  • The option to cancel the affected unshipped product for a refund

If a customer cancels an eligible unshipped product due to an announced shipping delay, the applicable payment for that product will be refunded to the original payment method.

OfficeMellow may cancel and refund an order when:

  • The product is unavailable

  • The product has been discontinued

  • A supplier or warehouse cannot fulfill the order

  • A pricing or product information error prevents fulfillment

  • The shipping address is unsupported

  • The order cannot be safely or lawfully shipped

  • Fraud or unauthorized payment is reasonably suspected

Customers will be notified when an order is cancelled by OfficeMellow.

6. Tracking Information

Tracking information is generally provided after an order has been dispatched.

Customers may receive tracking information by:

  • Shipping confirmation email

  • Order status page

  • Customer account, when available

Tracking activity may not appear immediately. Depending on the carrier, warehouse, shipment type, and handoff process, tracking information may require approximately 2–5 business days to display its first update.

A tracking number being created does not always mean that the carrier has physically received or scanned the package.

Tracking information may also remain unchanged while a package:

  • Travels between carrier facilities

  • Waits for a carrier scan

  • Transfers between shipping partners

  • Clears customs

  • Moves through a remote delivery network

Customers should allow reasonable time for tracking records to update before reporting a package as missing.

7. Shipping Carriers

OfficeMellow may use different shipping carriers and logistics providers depending on:

  • Product size and weight

  • Warehouse location

  • Delivery destination

  • Service availability

  • Shipping cost

  • Delivery requirements

Carriers may include USPS, UPS, FedEx, DHL, regional carriers, freight providers, last-mile delivery companies, or other logistics partners.

OfficeMellow does not guarantee that a specific carrier will be used unless otherwise confirmed in writing.

A carrier may transfer a shipment to another carrier or local delivery provider for final delivery.

8. Multiple Warehouses and Split Shipments

Products in the same order may be stored at different warehouses or fulfilled by different logistics partners.

As a result:

  • Products may be shipped separately

  • Packages may have different tracking numbers

  • Packages may arrive on different dates

  • Furniture components may arrive in multiple boxes

  • One package may arrive before another package from the same order

A partial delivery does not necessarily mean that the remaining products or components are missing.

Customers should review all tracking numbers and shipment notifications before reporting an incomplete order.

No additional standard shipping charge will be imposed solely because OfficeMellow divides an eligible order into multiple shipments.

9. Furniture and Oversized Deliveries

Some desks, chairs, filing cabinets, shelving products, lighting fixtures, and other furniture or oversized products may require special handling.

Depending on the product and destination:

  • Delivery may require multiple packages

  • Packages may be heavy or difficult to move

  • Delivery may require an adult recipient

  • A signature may be requested

  • The carrier may contact the recipient

  • A delivery appointment may be required

  • The package may be delivered to an accessible exterior location

  • Assembly or placement inside the home or office may not be included

Unless expressly stated on the product page or order confirmation, standard shipping does not include:

  • Product assembly

  • Product installation

  • Wall or ceiling mounting

  • Electrical work

  • Removal of packaging

  • Removal of old furniture

  • Movement to a particular room, floor, or interior location

Customers are responsible for ensuring that doors, hallways, elevators, stairways, entrances, and delivery areas can accommodate the ordered product.

Customers should review the product dimensions and package information before ordering.

10. Delivery Appointments and Carrier Contact

Certain oversized, heavy, or specialized shipments may require the carrier to contact the customer before delivery.

Customers are responsible for providing a valid:

  • Telephone number

  • Email address

  • Complete delivery address

Customers must respond to carrier communications within a reasonable time.

Failure to arrange or accept a scheduled delivery may result in:

  • Delivery delays

  • Redelivery charges

  • Storage charges

  • Return shipping charges

  • Return of the shipment to the sender

Where permitted by law, such charges may be deducted from an applicable refund when the failed delivery was not caused by OfficeMellow or the carrier.

11. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

The shipping address should include, where applicable:

  • Recipient’s full name

  • Street address

  • Apartment, unit, suite, or floor number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Valid telephone number

OfficeMellow is not responsible for delays caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer, except to the extent responsibility cannot legally be excluded.

12. Address Changes

Address change requests should be submitted as soon as possible after an order is placed, preferably within 12 hours.

Contact:

umosombaisom@gmail.com

Please include the order number and the corrected shipping address.

Submitting an address change request does not guarantee that the address can be changed.

Once an order has entered processing, been transferred to a warehouse, received a shipping label, or been dispatched, we may be unable to modify or redirect it.

For security reasons, some address changes may require:

  • Order cancellation and replacement

  • Additional verification

  • Carrier approval

  • Payment of redirection or reshipping charges

Customers should not submit a second order solely to correct an address unless instructed to do so.

13. Incorrect, Incomplete, or Undeliverable Addresses

If an order is delayed, returned, or lost because of an incorrect or incomplete address supplied by the customer, OfficeMellow may offer one of the following, depending on the circumstances:

  • Reshipment after the package is returned and additional shipping charges are paid

  • A refund of the recoverable product amount after the package is returned and inspected

  • Cancellation of the undeliverable portion of the order

Where permitted by law, original shipping charges, return shipping charges, carrier fees, storage charges, handling expenses, and reshipment costs may be deducted from the refund.

A refund generally cannot be completed until the returned package is received and identified by the appropriate warehouse or return facility.

14. P.O. Boxes and Restricted Addresses

Some furniture, oversized products, electronics, lighting products, or carrier services cannot be delivered to:

  • P.O. boxes

  • APO or FPO addresses

  • Freight-forwarding locations

  • Hotels

  • Temporary accommodation

  • Remote areas

  • Locations with carrier restrictions

Availability depends on the product, carrier, and destination.

OfficeMellow may contact the customer for an alternative address or cancel and refund an order that cannot be delivered to the submitted address.

15. Delivery Attempts

Customers are responsible for monitoring tracking information and being reasonably available to receive packages that require attendance, a signature, access instructions, or a delivery appointment.

Carriers may:

  • Leave a delivery notice

  • Attempt redelivery

  • Hold the package at a collection location

  • Request updated instructions

  • Return the package to the sender

OfficeMellow does not control the number or timing of carrier delivery attempts.

Additional costs resulting from a failed delivery, missed appointment, inaccessible location, or failure to collect a package may be charged to the customer where permitted by law.

16. Refused or Unclaimed Deliveries

Refusing delivery does not automatically cancel an order or guarantee a full refund.

Customers should contact OfficeMellow before refusing a delivery whenever reasonably possible.

If a package is refused, unclaimed, or returned because the recipient was unavailable, any refund will generally be reviewed after the package has been returned to and inspected by the appropriate facility.

Where permitted by law, the following may be deducted from an applicable refund:

  • Original shipping charges

  • Return shipping charges

  • Freight fees

  • Carrier charges

  • Storage charges

  • Handling or recovery costs

These deductions will not apply when the refusal or failed delivery resulted from a verified incorrect product, delivery damage, or another error for which OfficeMellow is responsible.

17. Packages Marked as Delivered

If tracking shows that a package has been delivered but the customer cannot locate it, the customer should promptly:

  • Check the mailbox, entrance, porch, garage, reception area, parcel locker, and other safe delivery locations

  • Ask household members, neighbors, reception staff, building management, or coworkers

  • Review any carrier delivery photograph or notice

  • Confirm that the shipping address on the order is correct

  • Contact the carrier using the tracking number

  • Notify OfficeMellow if the package remains missing

OfficeMellow may request:

  • Written confirmation from the customer

  • Carrier claim information

  • A police report where reasonably appropriate

  • Identification or address verification

  • Other documentation reasonably necessary to investigate the claim

A carrier’s delivered status does not automatically determine the result of every claim.

Claims involving packages marked as delivered will be reviewed based on:

  • Tracking records

  • Delivery photographs

  • GPS or carrier information, when available

  • Carrier investigation results

  • The shipping address

  • Customer-provided information

  • Previous delivery history

  • Applicable law

A refund or replacement is not guaranteed while a carrier investigation, fraud review, or payment dispute remains unresolved.

18. Lost Packages

A package may be treated as lost only after:

  • The applicable carrier confirms the loss

  • The shipment has had no movement for an unreasonable period

  • The carrier’s investigation has concluded

  • Other available delivery evidence has been reviewed

If a shipment is verified as lost before delivery, OfficeMellow may, depending on the circumstances and product availability:

  • Send a replacement

  • Refund the affected product

  • Provide another appropriate resolution

Customers must cooperate with reasonable carrier investigation and claim requirements.

OfficeMellow will not require a customer to pay twice for a product that is verified as lost before delivery due to circumstances for which the customer is not responsible.

19. Delayed Packages

A package is not necessarily lost solely because:

  • Tracking has not recently updated

  • The estimated delivery date has passed

  • The shipment is awaiting a carrier scan

  • The shipment is undergoing customs processing

  • The shipment is delayed by severe weather or transportation disruption

Customers should review the tracking information and allow a reasonable investigation period.

OfficeMellow will provide reasonable assistance, but carrier transit times and customs processing are not entirely within our control.

This section does not limit any right to cancel or receive a refund for an order that was not shipped within the applicable promised shipment period.

20. Damaged Packages and Products

Customers should inspect packages and products promptly after delivery.

If a package or product arrives damaged, the customer should contact OfficeMellow within 7 calendar days whenever reasonably possible.

Contact:

umosombaisom@gmail.com

Please provide:

  • Order number

  • Description of the damage

  • Photographs of the product

  • Photographs of the outer packaging

  • Photographs of the shipping label

  • Photographs of internal protective materials

  • Photographs or video showing any damaged, missing, or unusable components

Customers should retain the product, packaging, hardware, manuals, and shipping materials until the claim has been reviewed.

Customers should not assemble, install, modify, repair, discard, or return a damaged product unless instructed to do so.

Depending on verification, product availability, and applicable law, an appropriate resolution may include:

  • Replacement components

  • Replacement product

  • Technical or assembly assistance

  • Partial refund

  • Full refund

Reporting damage promptly assists with carrier and warehouse investigations but does not eliminate rights that cannot legally be waived.

21. Missing Products or Components

Furniture and office equipment may be shipped in multiple boxes.

Before reporting a missing product or component, customers should:

  • Review all tracking numbers

  • Check whether the order was divided into multiple shipments

  • Inspect all packaging materials

  • Review the included parts list or assembly manual

  • Confirm that smaller hardware was not packed inside another component

If a product, package, or component remains missing, contact OfficeMellow with the order number and details of the missing item.

We may provide a replacement component, replacement product, refund, or other appropriate remedy after verification.

22. International Shipping

International shipping is available only to destinations and products supported during checkout.

Delivery availability may vary based on:

  • Product category

  • Product size and weight

  • Destination

  • Carrier service

  • Import restrictions

  • Electrical or safety requirements

International customers are responsible for reviewing local import laws, voltage requirements, plug compatibility, product restrictions, and delivery requirements before ordering.

23. Customs Duties, Taxes, and Import Charges

Unless expressly stated otherwise during checkout, international prices and shipping charges do not include:

  • Customs duties

  • Import taxes

  • Value-added taxes

  • Brokerage charges

  • Clearance charges

  • Government fees

  • Local carrier collection fees

These charges are determined by the destination country and relevant authorities and are generally the responsibility of the recipient.

OfficeMellow does not control customs assessments or customs processing times.

If an international shipment is refused, abandoned, or returned because customs charges were not paid, any refund will be reviewed after the package is returned and inspected.

Where permitted by law, actual shipping, return, customs, brokerage, storage, and handling expenses may be deducted from the refund.

24. Customs Delays

International shipments may be inspected or delayed by customs or other government authorities.

Customers may be required to provide:

  • Identification

  • Tax information

  • Import documentation

  • Proof of purchase

  • Product-use information

  • Payment of applicable duties or taxes

OfficeMellow will provide reasonable order documentation when available but cannot guarantee the time required for customs clearance.

25. Shipping Restrictions

OfficeMellow may decline or cancel shipment when:

  • The product is restricted at the destination

  • The carrier cannot service the address

  • The product exceeds carrier size or weight limits

  • Required import information is unavailable

  • The address appears invalid or unverifiable

  • Delivery presents a safety or fraud concern

  • Shipment would violate applicable law or carrier rules

If an order is cancelled before shipment because it cannot be delivered, the affected product and applicable shipping payment will be refunded.

26. Product Availability and Backorders

Products may become unavailable after an order is placed due to inventory synchronization delays, supplier availability, warehouse errors, damage, discontinuation, or unexpected demand.

If a product is unavailable, OfficeMellow may:

  • Cancel and refund the unavailable product

  • Offer an alternative product

  • Provide a revised estimated shipment date and request the customer’s agreement to the delay

Customers are not required to accept a substitute product or an extended shipping delay.

OfficeMellow will not replace an ordered product with a materially different product without the customer’s agreement.

27. Order Cancellations Before Shipment

Customers may request cancellation by contacting:

umosombaisom@gmail.com

Cancellation requests should be submitted as soon as possible.

A cancellation request is not guaranteed because orders may enter processing shortly after purchase.

If the order has not been processed or shipped, OfficeMellow will make a reasonable effort to cancel it.

If an order has already shipped, it generally cannot be cancelled in transit. The customer may request a return after delivery in accordance with the Return & Refund Policy.

28. Events Beyond Reasonable Control

OfficeMellow is not responsible for delays caused solely by events beyond its reasonable control, including:

  • Severe weather

  • Natural disasters

  • Transportation shutdowns

  • Labor disruptions

  • Government action

  • Customs delays

  • Public emergencies

  • Carrier network failures

  • Civil unrest

  • Other comparable events

OfficeMellow will make reasonable efforts to communicate material delays and provide the remedies required by applicable law.

This section does not remove any right a customer may have regarding an unshipped order, cancelled order, or verified lost shipment.

29. Policy Updates

OfficeMellow may update this Shipping & Delivery Policy from time to time.

The version in effect when an order is placed will generally apply to that order unless:

  • A later version provides greater customer rights

  • A change is required by applicable law

  • The customer agrees to a different arrangement

Updates will not be applied retroactively in a manner that unlawfully reduces rights associated with a completed purchase.

30. Contact Information

For questions regarding processing, tracking, delivery, delayed shipments, missing packages, address corrections, or damaged shipments, contact:

OfficeMellow

Official Website: officemellow.us

Customer Support Email: umosombaisom@gmail.com

Customer support inquiries are generally reviewed Monday through Friday, excluding public holidays.

Please include your order number and relevant tracking information so that we can review the inquiry efficiently.